Hospital Policies

Hospital Policies at Grafton Animal Hospital

Learn More about Our Yorktown Veterinary Hospital


Below, learn about our policies at Grafton Animal Hospital and how we operate our practice. We encourage you to discuss any questions or concerns you may have – we are always happy to help.


Just give us a call at (757) 384-9399. We accept clients from throughout Newport News and beyond.


Appointment Policy


Our doctors see patients by appointment only. Hospital appointment hours are:

  • Monday: 7:00am - 7:00pm
  • Tuesday- Friday: 7:00am - 6:00pm
  • Saturday: 7:30am - 2:00pm
  • Sunday: Closed


Boarding drop-off and pick-up times are Monday-Friday, 7:30 AM to 5:30 PM and Saturday, 8:00 AM – 12:30 PM. Pre-arranged, pre-paid Sunday evening pick-ups are available, except during holiday seasons.


The clinic is closed the second Tuesday of each month from 12:00 to 2:30 pm for staff training.


Payment Options


Payment is due at time of service. We accept cash, personal checks, Visa, MasterCard, American Express, Discover, CareCredit®, and traveler’s checks. New clients receive a $20 discount on their first exam. We also offer wellness plans, which provide affordable monthly payments for your pet’s preventative care needs. For accident, injury, and illness coverage, we recommend pet insurance, such as Trupanion, ASPCA Pet Insurance, or PetPlan.

Pre-Surgical Policy


Pre-anesthetic bloodwork is recommended for all anesthetic procedures and, if chosen, must be collected one day in advance of surgery. Dogs and cats should be prevented from eating after midnight the night before surgery but may have water. If you have an exotic pet scheduled for surgery, please ask a veterinary technician for specific pre-surgical feeding instructions. Pets must be dropped off for surgery between 7:00 and 8:00 am the day of surgery. Please plan on 10 to 15 minutes to discuss the surgery and recommendations with a surgical technician.


After-Hours Emergencies


If your pet needs emergency care after hours, please visit Peninsula Emergency Veterinary Clinic in Yorktown, VA, (757) 874-8115.

  • Peninsula Animal Referral Center
  • 1120 George Washington Memorial Highway (Rt. 17)
  • Telephone: 757-874-8115
  • http://www.parcvets.com/


Payment Options


Payment is due at time of service. We accept cash, personal checks, Visa, MasterCard, American Express, Discover, CareCredit®, and traveler’s checks. New clients receive a $20 credit against their first exam. We offer wellness plans, which provide discounts for most elective services.


Have questions about our hospital policies? Call Grafton Animal Hospital at (757) 384-9399.

Why We Are Your Best Choice

  • Monthly Continuing Education for All Staff Members

    We believe that education is the key to preventing illness and shortening the recovery time for your pet's ailments.

  • High-Quality Care Tailored to Each Patient

    We value the human-animal bond and strive to provide premium, loving care for your pet's unique needs.

  • Fully Equipped and Prepared for Your Pet's Needs

    Our hospital is a 6,000 sq ft facility with a large kennel, grooming room, treatment area, and more to best serve our patients.

Does Your Pet Need Attention? 

Real Stories from Real Owners

Read Our Reviews
  • “He loved staying at the kennel”

    - Junes Wedd
  • “Truly a remarkable place!”

    - Gina
  • “He is happy and looks well cared for and relaxed!”

    - Rick